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The Model One
Regular price Subscribe for $39.99 USD / Month
Free Delivery / Pick Up
Free delivery to your door on subscription and free pick up once you cancel the subscription.
ZERO LIABILITY INSURANCE (THEFT/LOSS)
We cover theft and damage*
We cover maintenance as long as you subscribe*
- One time setup fee of $49.99
- After 3 years of continued subscription, we will mail you a new Unagi that's yours to keep.
- Subscription fleet may consist of a previously owned Unagi.
Your question will appear on the site once someone answers it.
The best parts about this scooter are the reliability and mobility. I am part of the all access subscription, and the fender broke off my scooter after a couple days. I got a shipping label from Unagi and three days later after dropping it at the FedEx Store I got a replacement in the mail. The folding mechanism is super convenient, and it's so light and easy to take onto the bus. The wheels are hard rubber so there aren't any flats to worry about, even if it is a little bit of a bumpy ride at times. Still much better than the Lime or Spin scooters around town.
That being said, I will be sending my rented Unagi Model One back sometime in October for two reasons. The first is I live in Seattle, and, well, winter is coming. That means rain. The Unagi Model One has an IP54 rating which is good for occasional showers, but the ground is saturated here and I do have concerns about riding in all weather conditions. The second is the range is insufficient for my commute. I commute four miles in the morning from home to a Downtown bus, then another two miles from my transit center to the office. The way home my bus drops me off a mile farther than where it picks me up giving me a seven mile commute, but the scooter dies right around 6.75 miles leaving me to walk a quarter mile.
It's served me well, and I will likely be renting again next summer with the larger battery. Having a backup scooter to my primary has been a lifesaver this summer, and it's relatively inexpensive for that peace of mind that I always have a backup mode of transport available if one goes down.
So why did I end my subscription and get a bigger model? Two reasons, lack of suspension and range. I live in DC and while we have mostly ok roads in my neighborhood, you fell EVERY bump, crack, twig and stone. I guess the lack of range is a good thing because after a while, your just vibrating in your bones. I was able to max get 11.5 miles in gear 1, single motor and very little braking. My normal daily use range was about 7 miles in gear 2, dual motor and the occasional 3rd gear to push a hill. Ideally, if I got real world about 15-20 miles, I think this would be perfect for commuting, but the lack of a smooth ride is a bummer for long rides.
In the end, after 3 months and 300 miles of riding, I decided to send it back and buy a Kaboo Mantis Pro SE. Its a much bigger, more powerful and more expensive scoot, but I think it checks all my boxes. Had I not gone with the Unagi first though, I wouldn’t have known what features I wanted out of a scooter and what was a waste. I also wish Unagi had a way to purchase the scooter (i.e. certain amount goes towards final purchase). I knew it going in that there is no rent to purchase option, but would be nice. I should also mention that my first scooter had a display issue after 100 miles, but Unagi had a new scooter to me in a few days and made the return of the first one a breeze. Great customer support.
All in all though, great scooter just needs a smoother ride and longer range. Maybe the new Voyager will fix the range issues!